Iadbrokes Privacy Policy

1. Introduction

Iadbrokes values every member's privacy. As a trusted online gaming platform in Malaysia, we understand that your trust is the most valuable asset we have. This Privacy Policy is crafted to give you a clear and transparent picture of how we manage your personal data.

This document describes the types of data we collect, the purposes for which it is collected, the parties with whom it may be shared, and your rights regarding personal data. We are committed to complying with all applicable data protection laws, including the Malaysian Personal Data Protection Act 2010 (PDPA).

If you have any questions about this Privacy Policy or how we handle your personal data, don't hesitate to contact our team through the channels listed at the end of this document.

2. Data We Collect

Iadbrokes collects several categories of personal data when you register and use our platform. All data is collected on the basis of service necessity, legal compliance, or your explicit consent.

Data Category	Sample Information	Primary Purpose
Identity Data	Full name, date of birth, identification card number	KYC verification, legal compliance
Contact Data	Email address, phone number, residential address	Account communications, OTP verification
Financial Data	Banking details, deposit and withdrawal records	Payment processing, fraud prevention
Technical Data	IP address, device type, web browser, OS	Account security, performance analytics
Usage Data	Game records, betting history, login timestamps	Service improvement, responsible gaming
Marketing Data	Communication preferences, response to promotions	Delivery of relevant offers (with consent)

3. How We Use Your Data

The personal data we collect is used solely for the following purposes. We will not use your data for any other purpose without prior notice and your consent.

• Account management: Creating, verifying and maintaining your member account securely.
• Transaction processing: Processing deposits, withdrawals and any financial transactions related to your account.
• KYC and AML Compliance: Verifying your identity in line with anti-money laundering legal requirements.
• Platform security: Detecting and preventing fraud, unauthorised access and suspicious activity.
• Customer support: Responding to enquiries, resolving complaints and providing technical assistance.
• Service improvement: Analysing usage patterns to improve platform performance and user experience.
• Marketing communications: Sending information about promotions, bonus offers and platform updates — only where you have given your consent.
• Responsible gaming: Monitoring gameplay patterns to identify and support members who may need assistance.

4. Data Sharing with Third Parties

Iadbrokes does not sell or rent your personal data to any third party. However, in the following limited situations, we may need to share your information:

• Payment service providers: Payment gateways and financial institutions that process your transactions, subject to strict confidentiality agreements.
• Technology service providers: Hosting companies, software developers and cloud service providers that help operate our platform.
• Regulatory authorities: When required by law, court order, or direction from a lawful authority.
• Game provider partners: Minimal technical information required to keep games running smoothly.

All third parties involved are required to comply with strict privacy policies and are not permitted to use your data for any purpose other than what is specified in their service agreement with iadbrokes.

5. Cookies & Tracking Technologies

The iadbrokes website uses cookies and similar tracking technologies to enhance your experience and keep the platform running at its best. We use the following types of cookies:

• Essential cookies: Required for basic website functions such as login, secure sessions, and navigation. These cookies cannot be disabled.
• Performance cookies: Collecting anonymised information about how visitors use our website to help us improve our services.
• Functional cookies: Storing your preferences such as language and display settings for a more personalised experience.
• Marketing cookies: Used to display relevant advertisements. These cookies are only activated with your consent.

You can manage or block cookies through your browser settings. Please note that blocking essential cookies may affect certain features of this website.

6. Data Security

Iadbrokes continuously invests in high-grade security infrastructure to ensure your data is always protected. The security measures we have in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Two-factor authentication (2FA) for account login and withdrawals.
• 24/7 monitoring to detect any unusual or suspicious activity.
• Regular security audits conducted by independent, qualified third parties.
• Strict internal access controls — only authorised staff can access sensitive member data.
• Regularly encrypted data backups to ensure service continuity.

7. Data Retention Period

Iadbrokes retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for an additional period after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with financial and tax regulatory requirements.
• Support communication logs: Retained for three (3) years for reference and resolution of any disputes.
• Marketing data: Retained until you withdraw your consent or request removal.

When data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered.

8. International Data Transfers

In operating the platform, your data may be transferred to and processed in countries other than Malaysia. When this occurs, iadbrokes ensures that:

• Data transfers are only made to countries or entities that provide an equivalent or higher level of data protection.
• Appropriate and legally binding data transfer agreements are in place to protect your rights.
• Overseas service providers are required to meet the security and privacy standards set by iadbrokes.

9. How to Exercise Your Rights

To exercise any of the privacy rights outlined in this document, you may:

• Log in to your iadbrokes account and go to the Privacy Settings for fundamental changes.
• Contacting our support team via Live Chat, available 24/7.
• Submitting a written request to our support email along with valid proof of identity.

Iadbrokes will respond to all privacy rights requests within 30 calendar days from the date of receipt. In complex cases, this period may be extended by up to 60 days with prior notice to you.

10. Links to Third-Party Websites

The iadbrokes platform may contain links to third-party websites or services for your convenience. Please note that this Privacy Policy applies solely to the iadbrokes platform.

Iadbrokes is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of each website you visit separately before providing any personal information.

11. Changes to Privacy Policy

Iadbrokes reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or data protection improvements.

When any material changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the platform's home page for an appropriate period.
• Notifying registered members by email if changes materially affect how we use your data.

Continued use of the iadbrokes platform after changes are published will be considered acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account.

12. Contact Us

If you have any questions, concerns or complaints regarding how we manage your personal data, the iadbrokes privacy team is here to help:

• Live Chat: Available 24/7 directly on the iadbrokes platform for an immediate response.
• Email: [email protected]
• FAQ: Visit the FAQ us for answers to frequently asked questions about privacy.

We are committed to taking every enquiry seriously and providing a clear response within 24 business hours.